Contact

Effective date: 2026-10-14

For service questions, check issues and privacy-rights requests, email:

hello@recogauge.com

Operator: Digital Loss Adjusters Co., Ltd., 2F, 158-1, Anam-ro, Dongdaemun-gu, Seoul 02473, Republic of Korea
Privacy protection officer: Younghyun Kim

Service questions or check issues

Describe what happened and, only where suitable, include the public URL, approximate time and error. Remove secrets and sensitive query parameters. Do not send passwords, authentication credentials, private links or unrelated sensitive information. An inaccessible/bot-limited result may reflect the target site's response rather than a defect in its readiness.

Privacy requests

You may request access, correction, deletion, processing suspension or consent withdrawal, including through a legal representative or authorised agent. Identify the relevant information, requested action and reply contact. We ask only for the minimum information needed to verify identity or authority and delete verification material once it is no longer needed; do not send unnecessary sensitive documents.

• Access: provided within ten days of receipt; a lawful postponement, restriction or refusal is notified with reasons and how to object within the same period.
• Correction/deletion: the action taken, or a legally permitted refusal with reasons and how to object, is notified within ten days of receipt.
• Processing suspension: the result, or the reasons for a lawful refusal and how to object, is notified within ten days of receipt.
• Consent withdrawal: where processing relies on consent, handled without delay.

These are calendar days. See the Privacy Policy for detail and provider/browser-storage limits. We cannot remotely delete browser-only records; history/site-data deletion instructions are provided. These rights do not depend on purchasing the service.

The same address is used for inquiries and privacy contact. After a case is completed, we keep only the minimum record needed, for no longer than 90 days, and delete it earlier when it is no longer needed; original messages and attachments are kept only where still needed, as described in the Privacy Policy. No additional service-reply-time or availability SLA is promised.

Independent assistance

• KISA Personal Information Infringement Report Center: 118, https://privacy.kisa.or.kr/
• Personal Information Dispute Mediation Committee: 1833-6972, https://www.kopico.go.kr/

These organisations do not replace the operator's request handling or other applicable remedies.